Appointments can be made via email, telephone or via the website “Book Online” button. Your appointment time is reserved specifically for you and upon making the booking, you will be sent an auto-confirmation email with some pre-treatment forms attached. You will receive an appointment reminder 48 hours before your scheduled appointment time via email. Please ensure both forms are filled out at this point by the very latest, to give us sufficient time to make any necessary preparations.
A deposit is required to secure all UK and IRE appointments. This deposit is strictly non-refundable. We are happy to transfer your deposit to a new date and time, should you give us the required notice period (no later than 48 hours prior to the appointment) but a refund is not possible. Your deposit is fully redeemable against the cost of your treatment or consultation. The deposit fee for UK is £50 and for IRE is £100. The security deposit is higher for IRE appointments due to our doctor visiting the area directly from London so we shall be booking flights and accommodation.
Please kindly note that if you arrive 15 minutes past your appointment time, a reschedule may be necessary. This is to ensure other patients later on in the day are not impacted. Occasionally our clinic may run late for reasons out of our control. When this happens, we will be more than delighted to reschedule you if you cannot wait. We will try to keep you fully-informed throughout.
Cancellation and Failing to attend your appointment.
If for any reason you need to cancel or reschedule your appointment, please give a minimum of 48 hours notice. If you do not supply us with the required notice, we may request a double deposit for your next appointment with us. This deposit will be agreed upon booking and will be strictly non-refundable. If you need to reschedule an appointment where you have paid a deposit, we will be happy to transfer to new date/time, with at least 48 hours notice. This deposit will be fully-redeemable against the cost of your treatment. Failure to attend multiple times in a row, may result in us not being able to offer you anymore appointments. A late cancellation will incur a cancellation fee which will result in a loss of your deposit. If, in the rare case, a clinic has to be cancelled due to unforeseen circumstances, we are not liable for any travel or accommodation costs. We strongly advise to always purchase travel insurance for this purpose.
WHAT ABOUT COVID 19 AND CANCELLATIONS?
Of course, we completely understand that during the current times, it may be necessary to cancel last minute. On these occasions, we will be sympathetic and there will be no repercussions.
Do you have an upcoming major event?
We may decline to treat anyone who has an upcoming major event within 6 weeks of their appointment due to the rare possibility that you have extended down-time with bruising and/or swelling. It is your responsibility to alert us during or prior to the consultation with the clinician of any upcoming major events.
If you are travelling from overseas for your appointment; please ensure you request a virtual consultation prior to booking your flight tickets. This is to ensure you are suitable for the treatments you are interested in attending for.
Are you unhappy with your treatment?
If you are not completely satisfied with your treatment, please do not hesitate to contact us and book in for a review. We want you to be as happy as you can be with your treatment and our services. It’s always a pleasure to see you again, no matter the circumstance. We will strive to look after you as best as we can as it is very important to us that you are happy.